QUICK LINKS:
Rooms & Housekeeping
Bookings & Conditions
Check In & Departure
Guest Services
Location
Resort Facilities
Getting Around
Tours & Activities
Rooms & Housekeeping
What is our star rating and quality of accommodation and service?
We are a 4.5 star self-rated property and being a condominium (strata-unit) complex. As such, rooms of the same configuration may have slight differences in layout, style, and furnishings. We do not have room service, porters or car parking attendants and our reception is not open 24 hours per day.
Are linen and towels provided?
All linen is provided in the apartments, and there is shared laundry facilities available for your use during your stay. Should you require extra linen or amenities during your stay, we can arrange this for an additional charge.
Pool towels are provided in your room on arrival.
Can I have my apartment serviced daily like a hotel?
As our apartments are fully self-contained, daily servicing is not included on our Flexi Rate. Guests staying 6 nights or more on this rate will receive a complimentary mid-stay service during their stay.
For guests who prefer the convenience of daily housekeeping, Daily Service Rate Plans are also available for stays of 3 nights or more and 5 nights or more, with servicing included each day of your stay.
Do the apartments have air-conditioning?
All of our apartments have air conditioning and ceiling fans throughout.
Can I smoke in the room?
All apartments and guest areas are non-smoking, including vapes, cigarettes, e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for smoke nuisance.
Does the resort supply amenities?
As we are self-contained apartments, a small starter pack is provided with a few essential items to get you through the first day or so. These items are not replenished during the stay.
Bookings & Conditions
What are the “Booking Terms and Conditions” ?
If you click here, you will be redirected to our terms and conditions.
Is a reservation deposit needed?
No deposit is required for your reservation.
Do you require a bond or security deposit?
Your card details will be securely held on file for the duration of your stay for security purposes.
If you require a key for your in-room safe, please note that a $50 deposit applies, which will be refunded upon checkout.
What payment methods do you accept?
We accept Mastercard & Visa payments.
Are there any security requirements upon check in?
We will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
Do you allow pets?
No animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.
As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex, subject to prior approval by management and Body Corporate. Proof of registration will be requested.
There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.
Can I have a party?
Parties/functions are not permitted at Meridian Port Douglas and all family celebrations must cease by 10pm.
If there is any breach of this policy, an excess cleaning fee will be applied.
Check In & Departure
What is the Check-In Time? Can I have an early check in?
Check-in time is at 2pm. As rooms need to be cleaned after guest departure, rooms cannot be guaranteed until this time.
Some days we can arrange an early check-in by rearranging the cleaning schedule or allocation of another room, but an administration fee will apply. If you arrive early, you are welcome to store your luggage and use the property facilities at no additional charge.
What is the Check-Out Time? Can I have an late check out?
Check-out time is 10.00am.
All late check-out requests must be pre-arranged and approved with reception, as they are based on availability. Please note that this has an additional fee.
What are the Reception hours?
Monday – Friday: 8.30am – 5:00pm
Saturday – Sunday: 9:00am – 4:00pm
Public Holidays: Subject to change
What if I am arriving late and outside of reception hours?
If you are arriving outside of reception hours, please contact Reception at least 24 hours prior to arrival.
Guest Services
Is the accommodation suitable for families?
No, Meridian is an adults-only resort, so all guests (and their visitors) must be aged 16 years and over to use the resort and facilities.
What's the maximum number of guests per apartment?
As per Queensland Fire Regulations:
- Studio Apartment – 2 persons
- One Bedroom Apartment – 2 persons
Can I leave my luggage?
Yes, we do have a luggage room available so that you can leave your bags on arrival or departure.
Is there any maintenance at the resort?
Please see our maintenance page for current details on any ongoing and upcoming maintenance.
Location
Where are you located?
Meridian Port Douglas is ideally located in the heart of Port Douglas, just steps from the patrolled beach and the main street – Macrossan Street.
We are located:
- 5 minute walk to Four Mile Beach
- 4 minute walk to Port Douglas Surf Club Bar & Bistro
- 8 minute walk to Crystalbrook Superyacht Marina
- 24 minute walk to Flagstaff Hill
- 5 minute walk to Macrossan Street
- 1 hour drive to Cairns Airport
- 50 minute drive to Palm Cove
Are there supermarkets nearby?
Yes! Meridian Port Douglas is conveniently located just 500 metres from Coles, making it easy to stock up on groceries during your stay.
Facilities
Do you have wi-fi?
Yes, all apartments have access to free, unlimited wi-fi. The login details are provided at check-in.
Is parking available, and is it free?
Do you have a pool and is it heated?
Yes, Meridian Port Douglas has 1 outdoor lagoon-style pool area.
This is heated during winter months for year-round enjoyment.
Do you have a BBQ area?
Yes, there is an undercover BBQ and entertainment area available for guest use.
Are lifts available?
Yes, we have elevators available for the higher levels.
Do you have charging for electric vehicles?
No, unfortunately we do not have facilities for charging electric vehicles.
Getting Around
What's the nearest airport and how do I get there?
The nearest airport is Cairns Airport, approximately a 1-hour drive from Meridian Port Douglas. You can reach us by shuttle, or car hire for a convenient and easy journey to the resort.
Are airport transfers available?
Yes, please talk to our staff prior to arrival to arrange shuttle transfers.
Tours & Activities
Which activities are there to do in Port Douglas?
A great range of activities in Tropical North Queensland are located on our Attractions page.
For more information, please refer to this page.
How can I book tickets for theme park/activity/tour?
We will gladly book your ticket for any attraction, tour, adventure, transfer, or entertainment – and we will help you plan your stay so you can get the most from your Port Douglas stay.
Is it safe to swim at the beach?
Yes! Four Mile Beach is generally safe for swimming, with patrolled areas during peak times. Always swim between the flags and follow local safety signs.
Keep an eye on weaker swimmers, be aware of tides and surf conditions, and remember that crocodiles and marine stingers can be present in the region, so take care and stay informed.
For the most up-to-date information, view a live report on the beach status here.
PRICE GUARANTEE
We'll match or beat any other advertised rate - so go on, book direct today and SAVE!
