Frequently Asked Questions

Are children allowed at the resort?

Meridian is an adults-only retreat, so all guests (and their visitors) must be aged 16 years and over to use the resort and facilities.

Is there parking available?

Yes, there is undercover parking available, this is done on a first come first served basis. Please note this parking cannot facilitate cars bigger than 2.05m or electric vehicles. There is additional street parking available.

Is there airport and local transport available?

Yes, please contact reception for assistance.

Are the rooms serviced?

If you are staying for 6 nights or more a mid-stay service will be provided. You are able to pre-organise a daily service if wanted for an extra cost of $50 per day.

When is check-in/check-out time?

Check-in time is 2:00pm and check-out time is 10:00am.

Are you located within walking distance to the local area?

Yes, we are located just 150m from Macrossan St, 200m from Four Mile Beach and 400m from the Port Douglas Marina.

Is there free wi-fi?

Yes, wi-fi details will be provided to you at check-in.

Are we able to book tours at reception?

Yes, we have a tour desk located near reception to assist you in finding tours for you. Please see reception to check availability and book your tours.

What time is reception open?

Reception hours are:

  • 8:30am – 5:00pm Monday to Friday
  • 9am – 4pm Saturday and Sunday

Dial 9 from your room to contact reception. Please refrain from calling reception outside of these hours unless it is an emergency as all calls will be diverted to night managers.

Does the complex have a lift or elevator?

Yes there is a lift for access to the higher levels.

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