Terms & Conditions
When you book with us, the following terms & conditions apply:
1. Age
You must be at least 18 years of age to make a booking of any accommodation. Meridian Port Douglas is an adults-only retreat suitable for guests aged 16 years and over. There must be an accompanying adult staying per apartment if all guests are under the age of 18.
2. Changes to Bookings
Any changes to a reservation must be submitted to Meridian Port Douglas in writing. Amendments will be subject to the terms, notice periods and any applicable charges in accordance with the property’s cancellation policy. If you have checked in and choose to vacate the apartment prior to the confirmed departure date, no refund will be issued.
3. Arrivals & Departures
Check in is from 2.00 pm & check out is by 10.00 am. Requests outside these times may incur fees.
4. Requirements Upon Check-In
You will be required to provide a credit card imprint at check-in to cover incidental charges (credit card must be valid and belong to the person who is registering). The person registering at check-in must be at least 18 years of age. In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
5. Non Smoking
All Meridian Port Douglas apartments and guest areas are non-smoking, including vapes, cigarettes, e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for smoke nuisance.
6. Animals
Unfortunately no animals of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.
As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex subject to prior approval by management and Body Corporate. Proof of registration will be requested.
There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.
7. Mid-Week Service
A mid-week service is provided for bookings of 6 nights or more. Daily servicing (including fresh towels) can be arranged for an additional fee – please see reception.
8. Copyright
Images and content on the website may not be copied, saved or used in any format unless written permission is granted.
9. Force Majeure
We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Meridian or Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.
10. Group Bookings
All Group Bookings are subject to our ‘Group Booking Terms & Conditions’, which are available upon request.
Cancellation Policy
Cancellations are to be advised in writing (email).
Our standard rates allows for free cancellation up to 7 days before arrival.
If cancelling within 7 days of arrival, 100% of the total booking will be charged.
NOTE: This does not apply to special rates and offers (e.g. free night offer, Carnivale special, etc) whereby full payment is required at the time of booking and cancellations, amendments or changes are not permitted for any reason.
Payment Policy
- For standard rate bookings, no deposit will be charged at the time of booking. (NB: For special rates full payment may be payable at time of booking).
- The total balance is due and payable and will be charged 7 days prior to arrival.
- Payment of accommodation or sundry accounts can be made via VisaCard or MasterCard.
- While in residence, a room account for tours, telephone calls, transfers etc will be held until the end of your stay. A pre-authority (swipe) of your credit card will be required as security.
- If you have checked in and choose to vacate the apartment prior to the confirmed departure date, no refund will be issued.
No Show Policy
- In the event of a no-show, 100% of the reservation will be charged & payable.
